For Financial Call Centres
The ability to quickly find that one detail from the letters, emails, forms and other documents while helping out a customer on the phone can become the difference between success and failure of your call center. Failing to do so can have a negative impact on customer satisfaction, resolution times and ultimately, your bottomline. Sterling Software’s image-based workflow system addresses this challenge by capturing all physical documents and emails into digital versions. Now, you can get every little detail you want, whenever you want, in a jiffy.